FAQ

Frequently Asked Questions

We do not have a minimum deposit amount, as the minimum equity required to open positions would depend on the margin requirements for the specific pair/stock/index you wish to trade.

We do not have a minimum withdrawal amount, nor do we have a maximum withdrawal amount!

Provided that your account is verified and approved, withdrawals are generally processed within instantaneously.

  1. Open your MT4 client terminal.
  2. Click on File.
  3. Click on open an account.
  4. Click on Scan and let the whole scanning of the servers finish.
  5. Once scanning finishes, click on VaultMarkets-Live (for live) or VaultMarekets-Practice (for demo).
  6. Choose ‘existing account’.
  7. Input login and password and you should be able to connect.

To reset your password, go to www.vault-markets.com


  1. Select ‘Login’.
  2. Select ‘Forgot Password’
  3. Enter your email address and select ‘Reset’

You will receive email instructions to reset your password.

Log into your client portal via our website and click ‘My Accounts’ then click on the account number (in blue) to access your trading account.

frequently asked questions
frequently asked questions

Enter the new password in both blocks and submit – you should now be able to access your trading account with your new password.

We offer a state of the art verification process that will enable you to automatically verify your account without ever having to contact our support team. In the rare instances where you may need assistance, our friendly staff will verify your account once you send us a valid proof of identity, proof of banking details as well as proof of address. Please be sure to send us confirmation of your banking details to process your withdrawals.

Please login to your portal or mobile app for a full list of deposit options such as EFT, Card, MPESA, Bitcoin, Perfect Money to mention just a few. We offer the widest range of deposit options specifically focused on Africa.

Our withdrawals are approved almost immediately and payouts happen within hours. We pride ourselves in being one of the brokers whom pay out clients their profits in the shortest time.

Your funds will appear immediately 24 hours when depositing through our mobile app or your client portal.

Deposits are allocated almost instantaneously through our portal and mobile app so you can deposit and trade immediately.

Vault Markets has over 30 years combined experience from industry experts and focuses globally with a specific focus on African clients. This is clear in the numerous offices and deposit and withdrawal options that we offer to our clients. No matter where in Africa you are we have a solution for you.

The markets generally closes on Fridays at 23:00(GMT+2) and open on Sunday 23:00(GMT+2) however this may vary depending on market conditions as well as any international public holidays affecting the market times.

We do not trade on behalf of clients, nor do we offer any trading signals.

A margin call is when your margin level falls below the margin threshold for the specific position/positions you have running. Should your margin level fall below this threshold, one or more of your open positions will usually be closed in order to maintain the necessary margin requirements.

Liquidity Providers may adjust margin requirements depending on the current market conditions.

Leverage increases the trader’s buying and selling power by providing traders with “borrowed” capital.


Leverage is the capital provided by the broker to increase the trader’s possible return on investment . It is important to remember that leverage can significantly increase your return on investment, however, it also increases your risk.

Spread is the difference between the “buy” and “sell” price. This may vary dependent on the market conditions.

Swaps generally refer to the interest you are charged for keeping your trade open overnight. It is important to note that you may earn positive swaps under certain market conditions.

Our negative balance protection allows clients to trade without having the risk of owing the broker funds if their positions close in a negative greater than the amount of equity they had available.

You can sign up directly on our website under our partners tab.


We are one of the highest commissions payers in the industry and you can withdraw your rebates at any time. We also have a dedicated team of IB Professionals that help you with your business from building a website, hosting seminars, Online Marketing, Designing Banners to mention a few. These individuals are focused to take all these tasks away from you to ensure you can focus on sales.


Our goal for all our partners is to help them grow so that one day they too can open their own brokerage, if that is their aim. Our sister company, JP Technology, can assist with all the requirements to start your own brokerage.


We can also tailor make a structure to suit your individual requirements. Your success is our success!

This is our loyalty and referral program which gives every trader the opportunity to earn commissions on other traders when they trade. We all know a trader so why not get paid automatically and send them to trade with us and you will earn up to 10% of their deposits throughout their trading career. We are the first broker to offer a referral program of this sort.

Vault Markets aim to provide a variety of account types, enabling our clients to trade under their preferred trading conditions. Please note that each account type will have different margin requirements as well as added benefits.


Please follow the ink below to find more information on the different accounts we offer: https://vault-markets.com/account-types/

If you have any further questions or queries, please send us a message via our live chat or Whatsapp.


In certain instances our amazing chatbot will be able to answer all of your questions without the need for an agent's assistance, should you require an agent, do not worry, we constantly monitor all queries and an agent will step in should our chatbot not be able to assist.